Website Abacus Business Computer

As Easy AS Learning ABC

ABCPOS is looking for an amazing Bilingual Technical Support to join our growing team in Queens, NY. As a successful hire, you need to be fluent in verbal and written of English and Chinese.

Responsibilities:

· Collect customer data, process customer feedbacks, and promptly report to the supervisors

· Assist customers and sales team for technical inquiry and provide solutions at all levels (business, technical);

· Support the marketing team and sales team with technical internal training

· Provide weekly reports, data and all reports as required to the technical support manager

· Assist team to create the posts-sales service handbook, as well as employee handbook and customer training program;

· Responsible to make the equipment and software configuration list;

· Assist and help customers to solve various technical problems on the spot and report to the sale team and R&D department promptly.

Qualification:

· Must be Computer related majors, have relevant experiences is preferred

· Proficient in WINDOWS installation and debugging, understand basic computer knowledge such as TCP/IP,DHCP,LDAP,DNS

· Must have strong problem solving ability and good communication skills

· Must be fluent in Chinese and English and have the ability to work under the pressure

岗位职责:

· 收集客户信息,处理客户意见丶建议,及时向有关部问反馈。

· 协助销售人员和客户进行各个层面(业务丶技术实现)的技术交流和解答。

· 支持市场和销售,为客户提供相关培训。

· 快速准确并按技术支持经理需求提供所有报告丶数据,如周工作计划/报告等。

· 辅助部门制定售后服务政策,员工及客户的培训制度

· 负责发货设备丶软件配置清单的制作。

· 接收和协助解决客户遇到的各类现场技术问题,及时准确的把现场信息反馈给销售和研发部门。

岗位要求:

· 计算机相关专业毕业或有相关经验者优先考虑。

· 熟悉DIV+CSS 布局

· 有很强的解决问题能力,具有良好的沟通能力。

· 工作态度积极,有责任感,具备良好的职业道德。

· 中英文流利者,英文需熟练,听丶说。有较强的沟通能力及抗压能力, 头脑灵活

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

Benefits:

Health insurance
Paid time off
Schedule:

8 hour shift
Monday to Friday
Supplemental Pay:

Bonus pay
Education:

High school or equivalent (Preferred)
Experience:

Customer Service: 1 year (Required)
Work Location:

One location
Company’s website:

https://www.abcpos.com/
Work Remotely:

No
COVID-19 Precaution(s):

Remote interview process
Personal protective equipment provided or required
Temperature screenings
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

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